Swindon Automobiles are subscribed to the Motor Industry Code of Practice for New/Used Cars and Service & Repair via our parent company Chippenham Motor Company. The Chartered Trading Standards Institute and Motor Codes (a self-regulatory body for the automotive sector) are partners, providing Government-backed codes of practice for garages.
As a consumer, if a non-financial services related dispute arises that cannot be resolved between us within a reasonable timescale, there is an alternative platform to pursuing through court. Motor Codes is an Alternative Dispute Resolution (ADR) provider which will provide you with free impartial advice and Swindon Automobiles are fully committed to any correspondence with them.
For details of this service you can call the dedicated Code Advisory and Conciliation Service Consumer Advice Line on 0800 692 0825, submit an enquiry or complaint via the website www.themotorombudsman.org or write to Motor Codes Ltd, 71 Great Peter Street, London, SW1P 2BN.