Swindon Automobiles Customer Care

At Swindon Automobiles, we aim is to provide the best service possible to our customers and we welcome feedback both positive and negative if it helps improve the service we can provide. If you feel that in your experience there was something more we could have done, then in the first instance we ask that you contact us to give us the opportunity to put things right.

How do I register a Complaint?

If you are unhappy with the service we have provided, please let us know. To make this as easy as possible, there are a number of ways in which you can do this:

• Via our Customer Experience Manager on: Phone 01249 444000 (Mon – Fri 08:30 - 17:30)
• Via email: customercare@cmcmail.co.uk
• By writing to us: Customer Experience Manager Swindon Automobiles, Bumpers Way, Bumpers Farm Industrial Estate, Chippenham SN14 6LF

The following information will assist us in dealing with your Complaint quickly:

• Your full name
• Your vehicle registration number (if applicable)
• The name of the dealership/department and/or person you have dealt with
• A description of your concerns or questions
• What we can do to put things right
• The best contact details for us to come back to you on

Our aim is to investigate your concerns as quickly and efficiently as possible through our set processes and procedures.